Welcome BusinessWeek Debate Room Visitors. I want to thank BusinessWeek for the opportunity to present a point of view on automating your call center (versus outsourcing it.) The discussion has certainly garnered a lot of comments.
www.businessweek.com/debateroom/archives/2008/11/stop_outsourcin.html

Nuance recently sponsored research with Yankee Research on the impact of the mobile device on care interactions. Here is a quick capture of analyst Sheryl Kingstone’s views after a presentation at Nuance’s Conversations event. A white paper on findings is forthcoming. Drop us a note at servingconsumers@nuance.com if you are interested in [...]