Written by Bill Price and David Jaffe - I thought this book
“The Best Service is No Service” (I first learned about from my colleague Dan Faulkner) was a good read for those responsible for customer service. It is also just a sensible book for business. It outlines 7 principles to [...]

Outbound Messaging is a great way to provide courtesy notifications for consumers. In fact, according to Genesys Telecommunications www.genesyslab.com/resources/podcasts.asp. 84% of consumers would like to receive proactive communications from their suppliers on delivery, services or products that may be of interest to them.  As a consumer, many service providers I do business with - use these communications.  [...]