You may have seen “virtual assistant” demos before.  I have never been impressed by them — they are usually clumsy and childlike, and plagued by frequent “I’m sorry I don’t understand what you mean” responses when you manage to say something they’re not expecting.
Jenn at Alaska Airlines changed all that for me.
I was first turned [...]

Often positioned in movies as “sci fi” and futuristic, the reality of voice print to secure identity is here today.  http://investmentexecutive.com/client/en/News/DetailNews.asp?Id=45664&cat=149&IdSection=149&PageMem=&nbNews=&IdPub=
Some businesses are hesitant to invest as there are concerns about whether or not this type of technology would scare off consumers.  Research we’ve recently conducted indicates that not only are consumers ready for this type [...]

I’m a big fan of Southwest Airlines in general, because they always seem to be so far ahead of the other airlines in pleasing their customers.  When five of the six so-called major airlines announced they’d start charging for checking a second bag I grimaced.  One of the more painful elements for a while, however, was [...]

So opened Robert Stephens, Founder and Chief Inspector, Geek Squad http://www.geeksquad.com/default.aspx at today’s “customer service is the new marketing” http://csitnm.com/ conference in San Francisco. The Ramen reference was one most in the audience can relate to - the meal staple many programmers use to keep energy flowing as - as the the time of ay/night becomes unimportant [...]

At today’s “customer service is the new marketing conference” http://csitnm.com/ at the beautiful Golden Gate club in San Francisco, Tony Hsieh, CEO, Zappos http://www.zappos.com/welcome.zhtml was clear that the way to drive a business’ success, was not about looking at the care operation as an expense item, but as an investment. At this conference, focused on a new [...]

Every year, in the post-Christmas wake, journalists bring out the tried and true Top 10 lists concept to take a look back and sum up the activities of the previous year.  This year, I found speech recognition in general being mentioned in more than a few places: from desktop software dictation products to passing mentions [...]