Welcome BusinessWeek Debate Room Visitors. I want to thank BusinessWeek for the opportunity to present a point of view on automating your call center (versus outsourcing it.) The discussion has certainly garnered a lot of comments.
www.businessweek.com/debateroom/archives/2008/11/stop_outsourcin.html

Often positioned in movies as “sci fi” and futuristic, the reality of voice print to secure identity is here today.  http://investmentexecutive.com/client/en/News/DetailNews.asp?Id=45664&cat=149&IdSection=149&PageMem=&nbNews=&IdPub=
Some businesses are hesitant to invest as there are concerns about whether or not this type of technology would scare off consumers.  Research we’ve recently conducted indicates that not only are consumers ready for this type [...]