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  Consumers Are Ready to use Voice To Verify Identity POST BY: JuliaO | 13 hours, 48 minutes ago Often positioned in movies as "sci fi" and futuristic, the reality of voice print to secure identity is here today. http://investmentexecutive.com/client/en/News/DetailNews.asp?Id=45664&cat=149&IdSection=149&PageMem=&nbNews=&IdPub... Number of comments: 0 Tags: Caller Authentication, Security

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  Read my mind, please POST BY: Jeff Foley | 04-25-2008, 10:01 AM I'm a big fan of Southwest Airlines in general, because they always seem to be so far ahead of the other airlines in pleasing their customers. When five of the six so-called major airlines announced they'd start charging for checking a second bag I grimaced.... Number of comments: 0 Tags: Outbound Messaging, Customer Service, war stories

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  Automation innovations that bring success... and failure. POST BY: Jeff Foley | 03-05-2008, 9:19 AM You may have seen "virtual assistant" demos before. I have never been impressed by them -- they are usually clumsy and childlike, and plagued by frequent "I'm sorry I don't understand what you mean" responses when you manage to say something they're not... Number of comments: 0 Tags: Automation, innovation