Shopping List Must

Written by Bill Price and David Jaffe - I thought this book
“The Best Service is No Service” (I first learned about from my colleague Dan Faulkner) was a good read for those responsible for customer service. It is also just a sensible book for business. It outlines 7 principles to deliver the best service that ultimately leads to “no service” including
* eliminate dumb contacts
* create engaging self-service
* be proactive
* make it easy to contact your company
* own the actions across the company
* listen and act
* deliver great service experiences 

………perhaps a holiday present for someone on your team?

1. 

   John on November 18th, 2008 Said:

   http://www.sun.com/solutions/smb/guest.jsp?blog=3

   here is a link to an interview Guy Kawasaki did with Bill Price people should check out.